FAQ Rifò

Frequently Asked Questions

Products and production

We use upcycled cotton, cashmere wool, wool and polyethylene fibers to make our clothes. Each of our garments has its own composition that you can find in the product sheet. Each of our products respects both humans and the environment.
+ Who made your rifò clothes?
  • All our products are crafted in Prato, within a radius of 30 km (the radius of the textile district of Prato).
  • Our winter accessories are packaged by Daniele and his talented artisans.
  • Our sweaters are made in Quarrata by Lena and her husband, a historical knitwear factory of our territory.
  • The blankets and shawls are made by Giovanni, Katiusha and their entire team, a tradition handed down from generation to generation.
  • The t-shirts are made in Poggio a Caiano by Andrea, who has been doing Jersey for a lifetime, his passion forever.
+ How to use rifò products?

A washing advice is provided on the label of the composition of each of our items.
We encourage you to wash them at low temperatures (maximum 30 degrees), in a short cycle and to dry clothes in the open air.
Here you can find more details for each product...

Shipments and returns

+ How long does it take to ship?

Your order is registered in our software as soon as the payment is made and is also sent to our customer service that is activated to prepare it. Delivery times vary from 2 to 3 working days from the date of shipment of the order.

+ Is it possible to have gift-packages?
Yes, of course, you can report it in the notes when ordering. In the Christmas period (November-December) all orders are delivered with a gift box.
+ Can I track my order?

A personalized e-mail will be sent to you during the shipment of your package. You will find a code that will allow you to follow his path.

+ What happens if I am not at home at the moment of delivery?

You will be notified of the day and time of passage of the delivery by SMS. If you are not present at the moment, you can ask to have it deposited with a business partner near you.

+ Where do you ship?

Everywhere!

+ How does your returns policy work?

You can exchange items in a new and never worn condition or make a refund request within a period of 14 days from receipt of the package by writing directly to ciao@rifo-lab.com.
You will need to specify the reasons for the return or change.
All the return shipping costs are paid by Rifò.

Rifò account

+ Am I obliged to make an account rifò to make the order?

No, it’s not an obligation – it’s still recommended. In fact, it will allow you to find your story faster, change your addresses and track your package online. If you wish to create your account after placing an order, do not hesitate to send us an email at ciao@rifo-lab.com.

+ How can I change my order or shipping address?

Once the order has been validated, it cannot be modified or canceled. Please contact customer service at: ciao@rifo-lab.com.

Distribution

+ Where I can find rifò products in shops?

Rifò products are now found in around 50 stores in Italy, Japan, France, Germany, Belgium, Switzerland, Austria, Ireland. Write to us at ciao@rifo-lab.com to find out where the nearest store is.

+ I am a boutique; do you sell wholesale?

Yes, of course, there are no minimum quantities and we do both planned and ready. You can write to ciao@rifo-lab.com to request more information.

+ Is it possible to buy in your shop in piazza Ciardi 23 in prato?

Yes, absolutely, our shop in Prato is called Agorà and you can find all our available products. You can take advantage of a 10% discount if you reach it by bicycle.

Timetables:

  • From Monday to Friday: 10 am-7pm
  • Saturday: 3pm-7pm

Are there group discounts?

Sharing our values ​​is worth it! Organize with friends, relatives, neighbours, colleagues and save, taking advantage of the favourable conditions for group purchases and / or purchases over a certain threshold. They are valid for orders placed through our e-commerce with shipping to a single recipient.

On purchases made online that exceed a certain amount, we offer:

  • 15% discount for orders of € 500 or more *
  • 20% discount for orders of 1000 euros or more *

The benefit applies only to online purchases made and concluded via shop.
Shipping costs to a single recipient are included.

The discount is open to everyone:

  • individual buyers who reach the minimum order threshold;
  • formal and informal solidarity buying groups, associations;
  • groups of people, colleagues, acquaintances, neighbours or friends who want to enjoy the concessions reserved for collective purchases.

Before buying, we recommend contacting ciao@rifo-lab.com to request a discount coupon.

Payments

+ What payment methods do you accept?

We accept Visa, MasterCard and even American Express. You can also finalize your order with Paypal or bank transfer.

+ How long does it take for my order to be charged?

Once the order has been placed, you will usually be charged in 24h-48h after the order.